Frequently Asked Questions

Why only B2B?
 Prima Gems works exclusively with industry professionals including designers, manufacturers, retailers, and trade partners. This allows us to focus on consistency, sourcing, and long-term partnerships.

I’m looking for a stone but don’t see it online.
 Not all inventory is listed. Reach out directly and we’ll check current stock or source based on your request.

Pricing & Access

Why can I view products but not pricing?
 Pricing is available to approved clients only. Please sign in or get verified to access full details.

Are your prices in USD?
 Yes, all pricing is listed in USD.

Are your prices wholesale?
 Our pricing is structured for trade and varies based on stone, and quantity. 

Orders & Requests

Why do I need to request availability?
 Many stones are one-of-a-kind or move quickly. Requests allow us to confirm availability and provide the most accurate options.

Can I reserve stones?
 Yes, stones can be placed on hold upon request, depending on availability.

Shipping

Do you ship internationally?
 Yes, we ship worldwide.

How does shipping work?
 Shipping is arranged directly with our team and varies based on order size, value, and destination.

Returns

Generally, we have a 2-week, no-questions-asked return policy.

Please contact us directly regarding any concerns.

Photos & Product Accuracy

Are your photos reliable?
We aim to represent each stone as accurately as possible, though slight variations may occur in different lighting conditions.

Can I share photos with my clients?
 Yes, our photos and videos can be used to support your sales process.

Account & Access

Who can get a login?
 Logins are provided to verified trade professionals.

Can I share my login?
 No, logins are intended for individual business use only.

About Prima Gems

Where are you located?
 Our main office is in New York, with sourcing and cutting operations across key global regions.

Do you offer custom sourcing or cutting?
 Yes. We regularly support custom sourcing, layouts, and precision cutting based on client needs.